Frequently Asked Questions
Where do you ship to?
We ship to almost every country in the world and we offer FREE shipping on most items in our store.
How long will it take to get my order?
We ship worldwide and some countries are faster than others. It depends on where you are located and how far you are from our logistic partners' warehouse. It takes around 1 to 2 days for us to process your order for shipping.
Once it is shipped, the arrival time will be:
Japan, Korea, Hong Kong, and Taiwan: 3 to 5 Business Days
Canada, Australia, New Zealand, The Netherlands, and Germany: 7 to 12 Business Days
Other Western European Countries: 8 to 15 Business Days
USA: 5 to 9 Business Days
Other countries: 14 to 20 Business Days
** These are estimated delivery time. Actual delivery time will vary depends on many situation.
How can I track my orders?
Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hrs for the link to show any information. The tracking links may not update but the package is still on its way once it has left the warehouse.
Why is tracking link not working yet?
Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.
If the package is not received within the 30 business days, please contact us.
Reviews
There are no reviews yet.